01Who we are
Rinn is a product of GO RICH MARKETING L.L.C in the United Arab Emirates. This policy explains what we collect when you use Rinn, whether you are a customer waiting for an order or a restaurant using the service, and how we handle it.
For anything about privacy, contact info@gorich.ae.
02What we collect from customers
- Your order number, the notification token your browser or device issues, and the page language.
- A phone number is optional. We only get it if you type it or message the restaurant on WhatsApp to turn on alerts.
- If you use “I’m outside” or rate your visit, we keep what you write, such as your car colour or a note, so it reaches the restaurant.
- We don’t ask for your name.
03Why we use it
Only to send your order-ready alert, confirm that it arrived, and pass your reply and notes to the restaurant. No ads, and we never sell your data or share it for marketing.
04How long we keep it
Phone numbers and notification tokens are deleted 24 hours after the order ends. Order numbers and times stay, without personal data, for the restaurant’s reports.
05Who sees it
The restaurant you ordered from, and the providers that deliver the alert: Apple, Google, FlyWhats for WhatsApp messages, and an SMS provider when needed. Each gets only what it needs to deliver the message.
06Restaurant accounts
When you create an account for your restaurant we keep your name, business name, email or mobile number, branch settings and staff accounts. Passwords are stored hashed, so they can’t be read back.
07Payments
Restaurant subscriptions are paid through Stripe, our payment processor. Card, Apple Pay and Google Pay details are entered with Stripe directly and are never stored on our servers. We keep only what we need to manage the subscription, such as the plan, its status and billing dates.
Stripe’s handling of payment data is covered by its own privacy policy.
08Cookies and storage
We use no advertising cookies and no third-party trackers. A strictly necessary cookie keeps restaurant staff signed in, and the customer’s browser keeps a little local storage to remember their order and preferences.
09Your rights
You can ask to see or delete your data at any time, through the restaurant or by emailing info@gorich.ae.
10Changes
We may update this policy and will change the date at the top of the page. If a change is significant, we will announce it in the dashboard or by email.