01Who we are
Rinn (rinn.ae) is provided by GO RICH MARKETING L.L.C, a company in the United Arab Emirates (“we”, “us”). Contact: info@gorich.ae.
These terms govern how restaurants, cafés and other businesses (“you”) use Rinn. By creating an account or using the service, you agree to them.
02The service
Rinn is a digital pager: you create an order, and the ready alert reaches your customer’s phone through channels such as web notifications, an App Clip, WhatsApp and SMS, with a TV display and reports. Your customers use the order page without an account, and the privacy policy applies to them.
03Accounts
You must be authorised to act for the business and give accurate, up-to-date details. You are responsible for keeping sign-in details secret and for everything done through your account and your staff accounts. Tell us right away if you suspect unauthorised use.
04The free plan
The free plan is free forever within 200 orders a month for one branch, with the features listed on the pricing page. To go beyond these limits you need a paid plan.
We may change the free plan’s limits or features, and will tell you a reasonable time in advance.
05Paid subscriptions
- Pro is billed per branch, monthly or yearly, and paid in advance by card, Apple Pay or Google Pay through Stripe, our payment processor.
- Subscriptions renew automatically at the end of each period at the current price unless you cancel before renewal.
- You can cancel anytime from your account. Cancellation takes effect at the end of the current paid period, and you keep the features until then.
- Prices are in UAE dirhams, and any tax due is shown at checkout and on the invoice.
06Refunds
We don’t refund partially used periods, including when you cancel or downgrade mid-period, unless UAE law requires otherwise.
If there is a billing error, such as a duplicate charge or a wrong amount, email info@gorich.ae and we will correct it and refund any overcharge.
07Price changes
We may change the prices of paid plans. We will tell you by email or in the dashboard at least 30 days in advance, and the new price applies from your first renewal after that notice period. If it doesn’t suit you, you can cancel before renewal.
08Acceptable use
Use Rinn to tell your customers about their orders. You must not:
- send marketing or unsolicited messages through the alert channels;
- add people’s numbers or details without their knowledge;
- try to break into or disrupt the service, or get around its technical limits;
- resell the service without a written agreement with us;
- use it for anything that breaks UAE law.
09WhatsApp
WhatsApp messages are sent from your restaurant’s own number through FlyWhats, after the customer starts the chat. You are responsible for your number and for following WhatsApp’s terms and policies. We are not responsible if WhatsApp restricts or bans the number, or for the availability of WhatsApp or FlyWhats.
10Customer data
We process your customers’ data on your behalf and only to run the service, as described in the privacy policy: we don’t ask for customer names, phone numbers are optional and deleted along with notification tokens 24 hours after the order ends, and we never sell data or use it for advertising. You are responsible for using the service with your customers in line with applicable law.
11Availability
We work to keep the service available and reliable, but alerts travel through outside networks and providers such as Apple, Google, WhatsApp and telecom operators, and depend on the customer’s phone settings. So we can’t guarantee that every alert arrives or that the service never stops, and we may pause it briefly for maintenance or updates.
12Limitation of liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, data or goodwill.
Our total liability for any claim is limited to what you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
13Suspension and termination
You can stop using the service at any time and ask us by email to delete your account. We may suspend or close an account that breaks these terms or puts the service or others at risk, and will tell you why where we can.
14Changes to these terms
We may update these terms and will change the date at the top of the page. If a change is significant, we will tell you before it takes effect. Continuing to use the service afterwards means you accept the updated terms.
15Governing law
These terms are governed by and interpreted under the laws of the United Arab Emirates, and the competent courts of the UAE have jurisdiction over any dispute arising from them.
If the Arabic and English versions differ, the Arabic version prevails.
16Contact
Questions about these terms: info@gorich.ae.